Question: I did not receive an incoming SMS to confirm my mobile phone number.

Answer: Please check whether you have entered your mobile number including your countries code correctly. If your number is correct and your provider imposes no restriction on the incoming international messages and you still did not receive the SMS, please, leave us a message here detailing your mobile number and country code.

Question: Why do I pay 3.9% fee when buying a service?

Answer: We charge a small service fee of 3.9% to Students for each completed transaction to cover costs of online payments management. This amount goes to payment processing company (e.g. PayPal or RoboKassa).

Question: Can I change my username?

Answer: No, unfortunately, username can not be changed.

Question: I can not send a message to a Student/Service Provider.

Answer: This sometimes happens to users from China. We may advise you to use some intermediary software to connect to EDscanner and try again. In any case, please, report the issue here.

Question: I can not attach document(s) to my message.

Answer: EDscanner automatically blocks files other then zip, rar, jpg, png, psd, jpeg, ai, cdr, eps, txt, pdf, doc, docx, ppt, pptx, pps, ppsx , odt, xls, xlsx, mp3, m4a, ogg, wav, mp4, m4v, mov, wmv, avi, mpg, ogv, dwg, svg, pages, numbers. You may convert your file to one of the allowed formats. If you believe we should add your file type to the list, please, contact Support. Also, the allowed size of the files attached is 30MB. To share larger files, please, use links to file sharing services.

Question: Is it safe to use my bank card on EDscanner?

Answer: Yes, it is. First, all the payments are processed by PayPal or RoboKassa services (at your choice) on their dedicated servers. Both payment service providers are highly reputable and industry security standards compliant which means that EDscanner will not access or process your payment data. Second, the security of EDscanner is provided by several world-class IT security companies simultaneously: cloudflare.com, siteguard.com and (name is not provided for security reasons).

Did not find answer to your question? Please, open a support ticket.